Dubai Customs

Overview Dubai Customs is crucial for trade, security, and compliance in the UAE. The organization needed a modern platform to showcase its services, innovation, and position in global logistics.

Client Challenges

• The old website had outdated visuals and complex navigation.
• Information was often buried or duplicated across pages.
• Users found it hard to locate key services, forms, and regulatory guidance.
• The platform was not adaptable for mobile use or future tech integrations.

Solutions Delivered

• Complete redesign aligned with UAE Smart Government standards.
• Simplified navigation tailored to user types (traders, visitors, government, etc.).
• Visual icons and quick links for frequently used services.
• Interactive features like request forms, feedback channels, and multilingual support.
• Modular structure ready for future integrations (e.g., blockchain, API gateways).

Key Results

• 60% faster user access to top services.
• 45% increase in form submissions and inquiries.
• 50% drop in navigation-related complaints.
• 38% improvement in mobile engagement and time on site.

Benefits Achieved

• Easier access for traders, partners, and public users.
• Stronger alignment with Dubai's Smart City vision.
• Faster onboarding for new service rollouts.
• Reduced need for manual phone/email inquiries.

GO-Globe Statement This project highlights GO-Globe’s expertise in digital transformation. We built a future-ready platform that enhances efficiency, visibility, and leadership for a key government entity in the region.