Revolutionize Customer Interactions with AI

It’s an automated assistant that can talk to your website visitors in real time, answer questions, and collect leads.

How It Works?

1. Script & Setup

   • You provide an initial script (FAQs, support steps, sales flows).

   • Our AI trains on this script and integrates with your backend systems (CRM, ERP, booking, etc.) using a RAC system to ensure no hallucinations — answers are always based on your verified data.

2. Customer Engagement

   • Customers call your existing company number or interact on your website/social channels.

   • Calls are seamlessly routed via DID integration — so the experience stays fully branded under your company.

   • The AI agent responds instantly in natural voice, in the required local accent or language (Arabic, English, regional dialects).

3. Smart Call Handling & Handover

   • The AI can answer directly, record tickets, and write notes automatically.

   • If the AI doesn’t know the answer, it transfers to the right department or human agent via extension.

   • All conversations are logged with call recordings + transcripts inside one ticket for easy follow-up.

4. Omni-Channel Conversations

   • Beyond voice, the same AI works across WhatsApp, Facebook, Instagram, Slack, and email.

   • Voice notes can be answered with voice notes. Comments, DMs, and inquiries are handled instantly.

   • Everything is visible on one unified dashboard — no missed messages, no switching apps.

5. Outbound Campaigns

   • Upload your list of leads/customers with names and numbers.

   • The AI places outbound calls, runs campaigns, sends reminders, and captures responses — at scale (thousands of calls).

   • Results are tracked with call logs, analytics, and sentiment insights.

6. Deployment Options (Flexible Hosting)

   • On-Premises: Installed on your own servers for maximum privacy.

   • Private Cloud: Hosted in your cloud environment with encrypted data.

   • GO-Cloud: Fast, GPU-optimized hosting with encryption — ensuring speed and reliability.

7. Ongoing Learning & Support

   • The AI continuously improves as more calls and chats happen.

   • Accent, tone, and responses adapt over time with retraining.

   • Maintenance packages include 24/7 enterprise support or standard next-day fixes.

Yes, the voice and chat agents are always available, ensuring no missed leads or delayed responses.

Can the AI really work with our existing phone number?
Yes. Your current company number can be forwarded to a DID number, so customers always dial your official line. Calls are then routed to the AI, with seamless transfer to human agents when needed.

What happens if the AI doesn’t know the answer?
The system uses a RAC integration to avoid “hallucinations.” If an answer is not in your database, the AI will either transfer the call to the right department or create a ticket for follow-up.

Can it handle different accents and languages?
Yes. The AI can be trained on Arabic, English, and local dialects (Eastern, Central, Western regions). It learns and improves over time as more calls happen.

Is it secure?
Absolutely. Deployment can be on-premises, in your private cloud, or via GO-Cloud with full encryption. Sensitive data remains private, and we comply with enterprise-grade security standards.

How do outbound campaigns work?
You upload your leads or customer list. The AI calls them automatically, delivers your message, answers questions, and logs responses — with full analytics and reporting.

Can it integrate with our CRM or ERP?
Yes. All tickets, call logs, and transcripts can flow into your CRM/ERP. If you don’t have one, we can provide an integrated solution.

What about social media and WhatsApp?
The AI unifies all channels — voice, WhatsApp, Instagram, Facebook, email, Slack — into one dashboard. It can reply to comments, messages, and even voice notes instantly.

Yes. You can interact with a live demo voice agent directly on our website. It allows you to ask real questions, test outbound call campaigns, and experience the sentiment analysis in action — all before deployment.

What support is included?
We provide tiered support:

• Enterprise 24/7: Immediate fixes and monitoring.

• Standard: Same-day or next-day issue resolution.
  All maintenance includes updates, bug fixes, and continuous model training.

How is pricing structured?
Pricing depends on usage (minutes per call, inbound vs. outbound) and deployment choice (cloud or on-premises). Packages can be customized — larger bundles reduce per-minute costs.

How quickly can we go live?
Pilot deployments can be ready within days once scripts and data are provided. Full integration with CRM/ERP may take a few weeks depending on scope.

Every interaction is logged automatically. The AI collects visitor details (name, phone, email, inquiry type) during the conversation and creates a ticket in your CRM or dashboard. Your sales team then receives a complete record — including call transcripts and recordings — for fast follow-up.

What is sentiment analysis?
Our AI doesn’t just process words; it analyzes tone, pace, and emotional signals in real time. If a customer sounds frustrated, hesitant, or highly engaged, the system flags it as a priority and can instantly notify your team. This ensures you never miss critical opportunities to step in at the right moment.