We've integrated hundreds of e-commerce stores with shipping carriers across the Middle East, Europe, Africa, and Asia. Here's what makes our solution different.
Multi-Carrier Integration
Connect to all major international carriers in one system. This includes DHL Express, FedEx International, UPS Worldwide, Aramex for Middle East and beyond, TNT for Europe, and global postal services. Also connect to regional carriers like SMSA Express in Saudi Arabia, Naqel Express in the Gulf, Bosta in Egypt, and specialized carriers for your market. Even local courier services can be integrated if they have an API.
The system lets you set rules for which carrier to use based on destination, package weight, delivery speed, or cost. You can offer customers multiple shipping options at checkout and automatically fulfill using the carrier they selected. Compare rates across all carriers instantly and choose the best option for each shipment.
Real-Time Shipping Rate Calculation
Show customers accurate shipping costs at checkout based on their exact address, cart contents, and chosen carrier. This happens in real-time through live API connections. No more guessing or offering flat rates that hurt your margins.
The system considers package dimensions and weight, destination address details, any applicable surcharges, volume discounts from carriers, and promotional shipping offers you're running. Rates display in the customer's currency with any applicable taxes included. This transparency increases conversion rates because customers see exactly what they're paying before committing to purchase.
Automatic Label Generation and Printing
Generate shipping labels in bulk with one click. The system pulls order information from your store, formats it according to each carrier's requirements, generates properly formatted labels with barcodes, and queues them for printing. You can print labels individually or in batches. Support for various label formats and printer types is built in.
Labels include all required information: sender and recipient addresses, carrier barcode and tracking number, package contents for customs if international, special handling instructions if needed, and return address in case of delivery failure. Everything is formatted correctly the first time, eliminating rejected labels.
Automated Order Fulfillment Workflow
Create custom fulfillment rules that automate your entire shipping process. For example, you can set rules like: orders placed before 2 PM automatically book same-day pickup, orders to certain countries automatically use specific carriers, fragile items automatically add insurance and special handling, high-value orders require signature confirmation, orders to remote areas automatically use a specific carrier with rural coverage.
The system follows your rules automatically for every order, ensuring consistency and eliminating the need for staff to make decisions on each shipment. This reduces errors and speeds up fulfillment time.
Tracking Number Management
Tracking information flows automatically throughout the system. When a carrier generates a tracking number, it immediately syncs to your store admin, gets added to the order record in your database, appears on the customer's order history page, and gets sent to the customer via email and SMS if enabled. Customers can click the tracking link to see real-time status on the carrier's website. The tracking page can also embed directly into your website so customers never leave your store.
You get a centralized dashboard showing all shipments, their current status, any exceptions or delays, expected delivery dates, and delivery confirmation. This gives you complete visibility across all orders without checking multiple carrier websites.
Inventory Synchronization
When orders ship, inventory automatically updates across all your sales channels. If you sell on your website, Amazon, Noon, and Instagram Shop simultaneously, all platforms stay synchronized. This prevents overselling and the nightmare of canceling orders because inventory wasn't updated correctly.
The integration can also trigger low stock alerts when certain products reach minimum thresholds, automatically create purchase orders to reorder inventory, and sync inventory levels with your warehouse management system if you use one.
Customs Documentation for International Shipments
International shipping requires commercial invoices, certificates of origin, customs declaration forms, and various other documentation depending on destination country and product type. Creating these manually is time-consuming and error-prone. Mistakes cause shipments to be held at customs, delayed for days or weeks, and potentially rejected and returned.
Our integration generates all required customs documentation automatically. It pulls product information from your store catalog, calculates total shipment value in the destination currency, assigns appropriate HS codes for customs classification, determines if any licenses or certificates are needed, and formats everything according to destination country requirements. Documents are attached to the label or transmitted electronically to the carrier, ensuring smooth customs clearance.
Return Shipments and Reverse Logistics
Returns are an inevitable part of e-commerce. Managing returns manually is even more complicated than managing outbound shipments. You need to authorize the return, send the customer a return label, track the return shipment, inspect returned items, refund the customer, and update inventory.
Our integration automates the entire returns process. Customers can initiate returns through your website's returns portal. The system generates a return label automatically and emails it to the customer. The return shipment is tracked just like an outbound shipment. When the return arrives, staff receives a notification. Once you approve the return, refunds process automatically through your payment gateway. Returned inventory is automatically added back to your available stock.
This creates a smooth returns experience that builds customer confidence. Customers are more likely to purchase when they know returns are easy.
Multi-Location Fulfillment Support
Operating warehouses in multiple locations? Our integration routes orders to the nearest fulfillment center automatically based on the customer's address and inventory availability at each location. This reduces shipping time and cost while improving delivery speed.
The system splits orders automatically if items are stocked at different locations, generates labels for each warehouse independently, coordinates pickup schedules with carriers at each location, and provides unified tracking information to the customer even when items ship separately. Customers see one order with tracking for each package, creating a seamless experience.
Cash on Delivery (COD) Support
COD remains extremely popular in many Middle Eastern, African, and Asian markets. Managing COD manually creates challenges with tracking cash collections, reconciling carrier payments, identifying failed deliveries, and accounting for returned COD shipments.
Our integration fully supports COD shipments with automatic COD amount transmission to carriers, tracking of collection status, reconciliation tools that match carrier reports with your order records, automatic refund processing for failed COD deliveries, and comprehensive reporting on COD success rates and collection amounts. You always know exactly how much is owed to you and can quickly identify discrepancies.
Shipping Analytics and Reporting
Make data-driven decisions about your shipping strategy with comprehensive analytics. See total shipping costs by carrier, carrier performance metrics including on-time delivery rates, most popular shipping options chosen by customers, average delivery time by destination, shipping cost as a percentage of order value, and trends over time for all these metrics.
Use this data to negotiate better rates with carriers, identify underperforming carriers and switch to better options, optimize your shipping strategy based on customer preferences, forecast shipping costs for financial planning, and identify opportunities to reduce costs without impacting customer experience.
Integration with Your Existing Platform
Our solution connects seamlessly with all major e-commerce platforms and custom-built stores. This includes Shopify and Shopify Plus, WooCommerce and WordPress, Magento and Adobe Commerce, BigCommerce, PrestaShop, OpenCart, custom PHP, Laravel, or Node.js stores, and marketplaces like Amazon, Noon, and others through unified order management.
We also integrate with your warehouse management system if you use one, your ERP system for accounting and inventory sync, your CRM for customer data and shipping history, and your customer service platform so support staff see shipping information directly.
White-Label Customer Tracking Portal
Give customers a professional tracking experience that stays on your website with our white-label tracking portal. Customers enter their order number and see real-time shipment status, estimated delivery date, delivery history with timestamps, map showing package location if carrier supports it, and contact options if they have questions. The portal displays in your branding with your logo, colors, and styling. Customers never realize they're interacting with a third-party system.
This keeps customers engaged with your brand throughout the post-purchase experience rather than sending them to generic carrier websites.
