Peace of mind, personnel can spend time handling their own tasks
Your website changes carried out immediately
Getting a top-notch experienced team within a fraction of the cost for a full-time employee
Updating your website = New Customer Acquisition & Customer Retention
Eliminating errors and downtime – Improving customer satisfaction ensuring website information is accurate
Acting like part of your company by answering short and long term solution questions
Makes search engine spiders happy and increases your chances for higher search engine rankings
Provides information about who’s visiting and linking to your site. Improves your company’s brand image and aids in expansion
Solves and monitors possible operational problems and avoids potential catastrophes with clients
We offer for you a web support and management packages that are professional, inexpensive and take care of your entire web support needs, to ensure that your web business provides a real and measurable return on investment.
Experience and specialist knowledge means we work quickly and efficiently. As a rough guide, text changes on an existing web page might take between 5 and 15 minutes, adding a new page to your site might take between 45 and 60 minutes (depend on the complexity of the page contents).
When we receive a request from you, we will tell you how long it will take to complete the job, and proceed when authorized by you.
If I sign up for a support contract, how does it work?
When you sign up, we will assign you a Manager, who will look after you. Our office hours are 8am to 5pm, Sunday to Thursday.
What if I use more than my contracted hours in a month?
If you use more than your contracted hours in a particular month, any further support requirements will be quoted for separately. We will advise you before you go over the allotted hours and ensure that we get the go-ahead from you before carrying out any work that will incur additional costs.
And if I don’t use all my hours in a particular month?
If you do not use all your support hours in a particular month you can ‘carry forward’ the equivalent of 1 months support time to the next month. For example if your contract gives you 15 hours of support time per month, the maximum amount of unused support time you can carry forward is 15 hours [depends on the complexity of the page contents].
Is there a minimum contract length?
The minimum contract term is 6 months. Contracts are payable in advance via a monthly standard order/invoice. For yearly payment we offer 5% discount.