Super Support: ROI guaranteed

Peace of Mind

Personnel can spend time handling its own tasks

New & Happy Clients

Updated on your project = New Clients Acquisition & Customer Retention

Expand Your Business

Acting like part of your company by answering short and long term solution questions

Money & Time saver

No trainings, No payroll, benefits, or unemployment costs

Higher Search = Higher Profit

Makes search engine spiders happy and increases your chances for higher search engine rankings

Your 24/7 Business Guard

Solves and monitors possible operational problems and avoids potential catastrophes with clients

Improved Customer Satisfaction

Eliminating errors and downtime

Great Clients Targetting

Provides information about who’s visiting and linking to your site, project

Top-notch Experienced Team

Within a fraction of the cost for a full-time employee

Affordable web support with ROI guarantee

We offer for you a web support and management packages that are professional, inexpensive and take care of your entire web support needs, to ensure that your web business provides a real and measurable return on investment.

Business packages

Large

Medium

Small

Response time is within

4 hours

24 hours

48 hours

During off hours

Support validity

1 year

6 months

3 months

Number of hours

100 hours

20 hours

Content updates

Design updates

Site optimization

Field additions

On page SEO

Image Banner design and upload

Advertisement banner design and upload

Graphic works

Site traffic stats and analysis

Telephone support and general consultancy

Site improvement suggestion

Adding new provided images

Making a website more search engine friendly

Competitor analysis

Making a website more search engine friendly

Competitor analysis

Site link check

Bugs correcting

Adding forms or new functionality

W3C validation, Meta tag, title setting etc.

Content management training

Updating code to ensure site security

Hourly

55 USD

80 USD

100 USD

Frequently Asked Questions

Web technical support is essential for ensuring that your online project and online platforms are functioning properly and meeting the needs of users.
Technical support plays a crucial role in ensuring the reliability, security, and usability of websites and online platforms, and is a key component of successful online business and communication.

What is included in Small Package Web Support?

Small Package is designed as a "pay-as-you-go" to ensure your project remains functional, secure, and optimised for performance. These include content and design updates, performance optimisation, SEO improvements, debugging, and more. Our expertise and experience allow us to work efficiently and quickly. When we get your request, we will let you know how long the job will take and proceed when you approve. With the Small Package, you can purchase support hours at a fixed hourly rate. The number of hours needed for a task will vary based on its complexity, and our experienced team will always provide an estimate before proceeding, ensuring complete transparency in our pricing.

If I sign up for a support contract, how does it work?

You can choose a plan above that provides the support you need. When you select, we will assign your project to our skilled Project Manager and his support team, who will look after you. Describe the issue you are experiencing with your online project or platform in as much detail as possible. This will help the support team to diagnose and address the problem. Depending on the issue and support plan, you will receive support through email, phone, live chat, or a support ticket system. The support team will work with you to troubleshoot and resolve the issue. After the issue is resolved, the support team may follow up with you to ensure that everything is working correctly and that you are satisfied with the support provided.

And if I don’t use all my hours in a particular month or year?

If you do not use all your support hours in a particular month, you can ‘carry forward’ the equivalent of 1 month's support time to the next month. For example, if your contract gives you 15 hours of support time per month, the maximum amount of unused support time you can carry forward is 15 hours [depending on the complexity of the issue].

Is there a minimum contract length?

If you select the small plan, there is no minimum length; the medium contract term is 3 months, and the large plan is 12 months. We offer a 5% discount for yearly payment. Support payments are made upfront, and we accurately track support hours in our project management system, ensuring you always have full transparency. If you want more information, please just hit the button below and Let us Support You.

If I choose an annual package, for example, 100 hours, do you offer better bulk deals? Also, what if I need to recharge within one year? How does that work?

Our annual package is designed to cover various services, including Client Conversion, Marketing & Sales, Design & Development, Technical Performance, and hosting-related issues. We offer competitive pricing for bulk hour packages, such as 100 hours, and even better deals for larger packages, like 200 or 300 hours. To inquire about specific pricing for these packages, please get in touch with us below. You can easily contact us to discuss your needs if you need to recharge your hours within the year. We will work with you to determine the best solution, whether that involves adding more hours to your existing package or exploring other options. We aim to provide you the flexibility and support your business needs to succeed!