Privacy Policy
1. Introduction
GO-Globe ("we," "us," "our," or "GO-Globe") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.go-globe.com and use our services.
By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access our website or use our services.
We reserve the right to make changes to this Privacy Policy at any time and will notify you by updating the "Last Updated" date above.
2. Information We Collect
2.1 Information You Provide to Us
We collect information you voluntarily provide when you contact us, request a quote, subscribe to our newsletter, create an account, submit a project inquiry, participate in surveys, apply for employment, or register for events. This may include:
- Name, company name and position
- Email address, phone number, mailing address
- Business information and project requirements
- Payment information
- Resume and employment history
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we automatically collect information about your device and browsing activity through cookies and similar tracking technologies, including IP address, browser type, device type, referring website, pages viewed, geographic location, and click-stream data.
2.3 Information from Third Parties
We may receive information about you from business partners, social media platforms, data analytics providers, marketing partners, and publicly available sources.
3. How We Use Your Information
3.1 Providing and Improving Our Services
- Respond to inquiries and requests; provide quotes and proposals
- Deliver services, process payments, and communicate about projects
- Provide customer support and improve our website and services
3.2 Marketing and Communications
- Send newsletters and marketing communications (with your consent)
- Inform you about promotions, events, and new services
- Conduct market research and personalize your experience
Opt out of marketing at any time by clicking "unsubscribe" in our emails, contacting us at [email protected], or updating your account preferences.
3.3 Legal and Security Purposes
- Comply with legal obligations and protect our rights and property
- Prevent fraud, enforce our terms, and respond to law enforcement
3.4 Analytics and Research
- Analyze website usage, user behavior, and marketing campaign effectiveness
- Generate statistical and analytical reports
4. How We Share Your Information
We do not sell your personal information to third parties.
4.1 Service Providers
We may share your information with trusted third-party service providers (web hosting, payment processors, analytics, CRM, marketing automation, cloud storage). They are contractually obligated to protect your information and use it only as we specify.
4.2 Business Transfers
If GO-Globe is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or prominent notice on our website of any such change.
4.3 Legal Requirements
We may disclose your information when required by law, court orders, government requests, or to prevent fraud and protect the safety of others.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Cookies & Tracking Technologies
Cookies are small text files stored on your device when you visit a website, helping us remember your preferences and improve your experience. We use the following types of cookies:
- Essential — Basic website functionality, login status, security and fraud prevention. These are required.
- Analytics — Google Analytics for website usage, performance, and user behavior insights. Optional.
- Marketing — LinkedIn Insight Tag & Facebook Pixel for campaign tracking and relevant ads. Optional.
You can control cookies through your browser settings. Note: disabling essential cookies may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required or permitted by law.
- Contact form inquiries — 3 years from last contact
- Client project data — 7 years after project completion
- Newsletter subscribers — Until you unsubscribe
- Job applications — 2 years from application date
- Website analytics data — 26 months (Google Analytics default)
- Financial records — 7 years (legal requirement)
When we no longer need your information, we will securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- SSL/TLS encryption for data transmission
- Secure servers with firewall protection
- Access controls and authentication
- Regular security audits and updates
- Employee training on data protection
- Secure backup and incident response procedures
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access & Correction — Access information we hold and request corrections to inaccurate data
- Deletion — Request deletion of your personal information, subject to legal exceptions
- Objection & Restriction — Object to or request restriction of processing under certain circumstances
- Data Portability — Receive your data in a structured format and transmit it to another controller
- Withdraw Consent — Withdraw consent at any time where processing is based on consent
To exercise your rights, email [email protected] with subject line "Privacy Rights Request" or call +973 3700 8860. We will respond within 30 days.
9. International Data Transfers
GO-Globe is headquartered in Bahrain with offices in Dubai, Riyadh, Prague, and Shanghai. Your information may be transferred to, stored, and processed in these locations or other countries where our service providers operate.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms.
10. Children's Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. We will delete such information from our systems.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, partner websites, and service provider websites. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies before providing any personal information.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect
- Right to know if we sell or share personal information
- Right to opt-out of sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising your rights
We do not sell your personal information. To exercise your CCPA rights, contact us at [email protected] with "CCPA Request" in the subject line.
13. European Union GDPR Rights
Legal Basis for Processing
- Consent — when you have given explicit consent
- Contract — to fulfill contractual obligations
- Legal obligation — to comply with legal requirements
- Legitimate interests — for business operations and improvements
Your GDPR Rights
Right of access, right to rectification, right to erasure ("right to be forgotten"), right to restriction of processing, right to data portability, right to object, and rights related to automated decision-making.
To exercise your GDPR rights, contact us at [email protected].
14. Bahrain & GCC Compliance
GO-Globe complies with data protection laws in Bahrain and other GCC countries where we operate, including:
- Bahrain Personal Data Protection Law (PDPL)
- UAE Federal Decree-Law on Personal Data Protection
- Saudi Arabia Personal Data Protection Law (PDPL)
- Qatar Personal Data Privacy Law
We implement appropriate measures to ensure compliance with local data protection requirements in each jurisdiction.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, new features or services, or user feedback.
When we make material changes, we will update the "Last Updated" date at the top, notify you via email for significant changes, and display a prominent notice on our website. Your continued use of our website after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:
We will respond to your inquiry within 5 business days and resolve your request within 30 days.
