A web content management system is a system to ease the tasks required to publish web content to web sites. Often used for storing, controlling, versioning, and publishing industry-specific documentation such as news articles, operators' manuals, technical manuals, sales guides, and marketing brochures. A content management system may support the following features:

• Import and creation of documents and multimedia material
• Identification of all key users and their content management roles
• The ability to assign roles and responsibilities to different content categories or types.
• Definition of the content workflow tasks, often coupled with event messaging so that content managers are alerted to changes in content.
• The ability to track and manage multiple versions of a single instance of content.
• The ability to publish the content to a repository to support access to the content. Increasingly, the repository is an inherent part of the system, and incorporates enterprise search and retrieval.
• Some content management systems allow the textual aspect of content to be separated to some extent from formatting. For example the CMS may automatically set default colour, fonts, or layout.

Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer information.

Database is a structured collection of records or data which is stored in a computer so that a program can consult it to answer queries.

A Forum is a facility on the World Wide Web for holding discussions and posting user generated content, or the web application software used to provide the facility.

A blog is a user-generated website where entries are made in journal style and displayed in a reverse chronological order.

The term "blog" is derived from "Web log." "Blog" can also be used as a verb, meaning to maintain or add content to a blog.

An intranet is a private computer network to securely share part of an organization's information or operations with its employees. Intranets can help employees to quickly find and view information and applications relevant to their roles and responsibilities. Via a simple-to-use web browser interface, users can access data held in any database the organization wants to make available, anytime and from anywhere, increasing employees' ability to perform their jobs faster, more accurately, and with confidence that they have the right information.

An extranet is a private network to securely share part of an organization's information or operations with suppliers, vendors, partners, customers or other businesses. An extranet can be viewed as part of a company's Intranet that is extended to users outside the company

• Intranets / Extranets can improve organization productivity
• Reduce errors of automatic processes
• Allow organization or project information to be viewed at times convenient for business partners, customers, employees, suppliers and other stake-holders
• Allow immediately to access to the most up-to-date information, to edit and change instantly
• Improve relationships with key customers

A Newsletter is a regularly distributed publication generally about one main topic that is of interest to its subscribers. Newspapers and leaflets are types of newsletters.

Web design is the arrangement and creation of web pages that in turn make up a web site. A web page consists of information for which the web site is developed. A web site might be compared to a book, where each page of the book is a web page.

An online reservations system is a computerized system used to store and retrieve information and conduct transactions related to booking (travel, hotel, tickets, rental cars, other services).

A Payment Gateway is an e-commerce service that authorizes payments for e-businesses, online retailers, etc. It is the equivalent of a physical POS (Point-of-sale) terminal located in most retail outlets. Payment gateways encrypt sensitive information, such as credit card numbers, to ensure that information passes securely between the customer and the merchant.

The shopping cart allows online shopping customers to place items in the cart. Upon checkout, the software typically calculates a total for the order, including shipping and handling (i.e. postage and packing) charges and the associated taxes, as applicable.

A web hosting service is a type of Internet hosting service that allows individuals and organizations to provide their own websites accessible via the World Wide Web. Web hosts are companies that provide space on a server they own for use by their clients as well as providing Internet connectivity, typically in a data center.

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